A considered little companion. Free standard U.S. shipping ↗
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JOVYLABS / CUSTOMER CARE

Terms and Conditions

About these terms

These terms apply when you use jovylabs.shop or purchase from Jovylabs. Contact us at [email protected]; our business address is 26 Rue Des Gazanias, 66380 Pia, France.

Products and prices

Prices are in USD. Product pages describe the design, material, dimensions, functions and included components. Colors may vary slightly with display settings. Review the selected specification and total before submitting a purchase.

Payment authorization

By submitting payment through an available payment service, you authorize the displayed amount using your chosen payment method. Only a verified payment result can establish payment status.

Order acceptance

Submitting a purchase request does not by itself establish that an order has been accepted. Any order confirmation should be read together with the payment status and fulfillment information provided for that purchase. Contact us with questions about a purchase request.

Shipping and taxes

Free shipping to the 50 United States and Washington, D.C. Handling: 1–2 business days. Transit after dispatch: 3–4 business days. Estimated total: 4–6 business days; this is an estimate, not a delivery guarantee. Checkout shows shipping and tax separately. The store currently adds $0.00 tax; this does not mean that products are legally tax-exempt.

Returns and refunds

Our Return & Refund Policy describes the 30-day request period, item condition, return authorization, shipping responsibility and refund timing. Nothing here excludes rights that cannot be excluded under applicable law.

Customer support

For questions about products, an order or a return, contact [email protected].